New Hanover County Child Support Services

On the Web

Using the web based forms below, you may contact New Hanover County Child Support Services to request an appointment with a case worker or request additional information. Please allow up to two (2) business days for a response.


Map and Driving Directions

Our office is located at:

New Hanover County Child Support Services
3309 Jaeckle Drive
Suite 120
Wilmington, NC 28403

Map and Directions from Google Maps

Office Hours

Our offices are open between the hours of 8:00 am and 5:00 pm, Monday, Tuesday, Thursday and Friday and 8 am until 6 pm on Wednesday. (except state holidays). We are closed Saturday and Sunday.


Office Phone

Callers may reach one of our Customer Service Specialists locally at (910) 343-3355 between the hours of 8:00 am and 5:00 pm, Monday, Tuesday, Thursday and Friday and between 8:00 am and 6:00 pm on Wednesday. (except state holidays), or by calling (800) 992-9457, 24 hours a day, 7 days a week. An interpreter service is available for persons who do not speak English.


Office Fax

Our fax number is (910) 343-5279.